Shipping, returns and policies

Each order is printed on demand by a professional print lab and shipped directly to you with tracking. You will get an email with a tracking link as soon as it leaves the lab.

• Fine art print: Made in 1 to 3 business days, then 3 to 7 days shipping.
• Framed print: Made in 2 to 5 business days, then 3 to 7 days shipping.
• Stretched canvas: Made in 2 to 5 business days, then 3 to 7 days shipping.
• Classic T-shirt: Made in 2 to 5 business days, then 3 to 7 days shipping.
• Ceramic mug: Made in 2 to 4 business days, then 3 to 7 days shipping.
• Die-cut sticker: Made in 2 to 4 business days in the UK, then 3 to 8 days shipping.
• Kiss-cut sticker: Made within 10 business days, then about a week for shipping.
• Throw cushion: Made in 3 to 6 business days, then 3 to 7 days shipping.
• Poster: Made in 1 to 3 business days, then 3 to 7 days shipping.
• Framed poster: Made in 2 to 5 business days, then 3 to 7 days shipping.
• Metal print: Made in 3 to 6 business days, then 3 to 7 days shipping.
• Kids' T-shirt: Made in 2 to 5 business days, then 3 to 7 days shipping.
• Crewneck sweatshirt: Made in 2 to 5 business days, then 3 to 7 days shipping.
• Pullover hoodie: Made within 10 business days, then about a week for shipping.
• Fleece blanket: Made in 3 to 6 business days, then 3 to 7 days shipping.
• Wall tapestry: Made in 3 to 6 business days, then 3 to 7 days shipping.
• Shower curtain: Made in 3 to 6 business days, then 3 to 7 days shipping.
• Bath mat: Made in 3 to 6 business days, then 3 to 7 days shipping.
• Area rug: Made in 3 to 6 business days, then 3 to 7 days shipping.
• Jigsaw puzzle: Made in the UK in 2 to 5 business days, then 3 to 8 days shipping.

Standard shipping is included in every price. For international orders, your country may charge import duties or taxes on delivery; these are the recipient's responsibility.

Before printing starts: you can cancel for a full refund from your order page. Printing usually starts within a few hours, so do it quickly.

After printing starts: the item is being made specifically for you and cannot be resold, so the order can no longer be cancelled, and we do not offer refunds, returns or exchanges once it has shipped. This includes change of mind, ordering the wrong size, and the design looking different from what you imagined. The preview you approve is the artwork we print.

If something is wrong with what arrives: if your order arrives damaged, misprinted, or is not what you ordered, or it never arrives, tell us from your order page within 30 days of delivery and attach a photo. We will reprint and reship it free. You do not need to send anything back.

Small differences in colour between a screen and a printed product are normal and are not a defect. Nothing in this policy limits rights you have under consumer law where you live for goods that are faulty or not as described.

We want to make almost anything you can imagine. A few things we cannot print:

• Brand logos and copyrighted or trademarked characters and artwork.
• The likeness or name of a real, identifiable person.
• Sexual content, anything sexualising minors, hateful or harassing content, gore, or content promoting illegal acts.

Designs are created by AI from your description. Each product page lists what printing can and cannot reproduce, such as neon and metallic effects printing as flat colour.

We use your name, address, email and phone number to make and deliver your order and to answer questions about it. We share them with the print lab and carrier that fulfil it and with our payment processor, and with no one else. Card details go directly to the payment processor; we never see or store them.

Ideas you type and the designs made from them are stored so you can come back to them and so we can reprint an order if needed. We do not sell your designs to other customers. We also keep an anonymous count of which suggested ideas visitors open and order, which decides the ideas we suggest next.

Questions about an order are answered fastest from its order page. For anything else, email help@madebyfigment.com. Both are answered by an AI assistant, which can check, cancel or replace an order and passes anything else to a person. Emails you send us are kept so we can follow up.